Returns

Shipment checking:

We want our respected clients to know that once the shipment of your order from the native shipping service arrives at your location, please do give a must check to the shipment completely when you receive it. In cases, if there is any damage, non-compliance or any other issue, you must capture the images of the defected parts or the whole shipment and immediately inform the shipping service so that you can be eligible for return policy.  You’ll be eligible for the claim if you inform us within 5 working days.

Parcel delays:

Packaging Cares will not be accountable for any delay in delivery which occurs due to the following reasons:

• Delays which you have to suffer because of shipping companies e.g. (FedEx or DHL) as they provide us with a calculated time estimation which can change due to some technical reasons or unfavourable weather changes.
• Delays which occur due to weather conditions natural disasters. These events can slow down the supply and delivery process which results in unexpected delays in shipments and manufacturing procedures.
• Delays which re caused due to custom and clearance department on airports because most of our items and goods are dispatched through air delivery/cargo and due to customs clearance there might be a change in mentioned delivery date and time.

Delays which happen due to the wrong or incomplete location and shipping details given by the customers or when they don’t respond and can’t receive the shipment on the confirmed and given shipping location.